Frequently Asked Questions
1. How do I change property managers?
Changing managers is generally much easier than owners expect. Talk to us and we’ll explain the process and take care of the transition for you.
2. What does your management service include?
We assess applications and recommend tenants, prepare tenancy documents and monitor rent payments. We also carry out routine inspections, coordinate repairs and manage lease renewals. We keep you informed and ask for your instructions when decisions are needed.
3. How do you assess the rental price?
We review your property against current market conditions and comparable properties. Our recommendations consider rental income, vacancy, tenant retention and legislative requirements. We offer a complimentary, no-obligation rental appraisal.
4. How will I receive updates about my property?
Your online owner portal gives you access to statements, reports and property information at any time, including on your phone. Our team is also available by phone or email during business hours.
5. How do you manage maintenance?
Routine inspections help us identify maintenance needs, and we send you reports with photographs. We coordinate authorised repairs using licensed, qualified tradespeople and follow matters through to completion. Where work is covered by a warranty or your landlord insurance, we can contact the supplier or insurer on your behalf.
6. What are your fees?
Our fees depend on your property and the services you need. Contact us on 07 5502 9993 or request a rental appraisal and we’ll go through them with you.